Policies & Guidelines
Klixy (“Klixy,””we,””us,” or “our”) is a student-led initiative by the students of Tinsukia Commerce College (Autonomous), operating the website klixy.in (the “Platform”) as a marketplace for buying and selling books and related digital services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By creating an account or using the Platform, you agree to the collection and use of information as described here.
Last updated: [insert date]
- Information We Collect
1.1 Information you give us directly
When you register as a Buyer or Seller, we collect:
● Full name
● Mobile number (used for login, along with a 4-digit PIN you set)
● Email address (optional, used for account recovery)
● College name (optional)
● Delivery/pickup address (optional, for buyers)
If you register as a Seller, we additionally collect:
● A verification document (such as a student/institution ID or a government-issued ID) to confirm you are a genuine seller
● Shop details (shop name, shop image, pickup address)
● UPI ID or payment details for receiving payouts, if applicable
Verification/ID documents are stored in a restricted, access-controlled area of our systems and are visible only to authorised administrators reviewing your application — never displayed publicly or included in any public media/photo library on the site.
1.2 Information collected automatically
● Order and transaction history — books bought/sold, amounts, dates, delivery status
● Chat messages exchanged with other users through Klixy’s in-app messaging
● Location data — only when you actively open the “Track Order” screen during an active delivery, and only for the duration you keep that screen open; we do not track your location in the background or outside of an active delivery you’re party to
● Device/browser information such as IP address and browser type, for security and fraud-prevention purposes
● Cookies and local storage — used to keep you logged in, remember items in your cart, and let you resume an interrupted payment; see Section 6
1.3 Payment information
Payments are processed through Razorpay (a RBI-authorised payment gateway) or via manual UPI transfer. For manual UPI payments, we ask you to upload a screenshot of your payment confirmation as proof — this screenshot is stored securely and used only to verify that specific payment.
We do not store your card number, CVV, or UPI PIN. Card and UPI payments made through Razorpay are handled entirely by Razorpay under its own security standards; Klixy never sees or stores your full payment credentials. - How We Use Your Information
We use the information we collect to:
● Create and manage your account
● Process orders, payments, and generate invoices
● Connect buyers and sellers for delivery and communication (chat, order tracking)
● Verify seller applications and onboarding/subscription payments
● Send you order updates, notifications, and (if you opt in) renewal reminders
● Respond to support requests sent via WhatsApp, email, or the Contact section
● Detect and prevent fraud, abuse, or violations of our Terms & Conditions
● Improve the Platform’s features and fix issues
We do not sell your personal information to third parties. - Who We Share Information With
● The other party in a transaction: when you place or receive an order, your name, phone number, and delivery address are shared with the buyer/seller involved in that specific order, so the transaction can be completed. Your contact details are never shown to unrelated users.
● Payment processors: Razorpay, to process card/UPI payments.
● Delivery partners: if a seller ships via a third-party courier (e.g. Shiprocket, Delhivery, Rapido, or similar), the buyer’s delivery address and phone number are shared with that courier for the purpose of delivering the order. Klixy does not currently have an automated integration with these couriers — sellers arrange these deliveries themselves.
● Hosting provider: our website and database are hosted with Hostinger, on servers located in India.
● Legal requirements: if required by law, court order, or to protect the rights, property, or safety of Klixy, our users, or the public.
We do not share your data with advertisers or data brokers. - Data Retention
● Account information is retained as long as your account is active.
● Order and invoice records are retained for as long as required for accounting, tax, and legal-compliance purposes, even if you later delete your account, since these records may be relevant to a completed financial transaction.
● Seller verification documents are retained for the duration your seller account is active and for a reasonable period afterward for compliance purposes, then deleted.
● If you ask us to delete your account, we will remove your profile and personal information from active use, except where we are required or entitled to keep certain records (such as invoices) for legal or accounting reasons. - Your Choices and Rights
● Access and correction: You can view and update most of your profile information from your Dashboard at any time.
● Account deletion: You may request deletion of your account by contacting us (Section 10). Note that this does not erase historical order/invoice records associated with completed transactions.
● Location sharing: Location is only shared when you actively open the live-tracking screen; simply closing that screen stops any further sharing.
● Marketing/notifications: Order-related notifications are part of the core service. Any optional communications (like renewal reminders) can be turned off from your account settings, where available. - Cookies and Local Storage
We use cookies and your browser’s local storage to:
● Keep you logged in (login sessions remain active until you manually log out)
● Remember items in your shopping cart between visits
● Let you resume an order or subscription payment if you accidentally close the app/browser partway through
● Remember your light/dark theme preference
You can clear cookies/local storage through your browser settings at any time; doing so will log you out and clear your cart. - Children’s Privacy
Klixy is intended for use by college students and is not directed at children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it. - Data Security
We take reasonable technical and organisational measures to protect your information, including restricting access to sensitive documents (like ID proofs and payment screenshots) to authorised administrators only. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security. - Grievance Redressal
Klixy operates as an intermediary connecting buyers and sellers, and maintains this grievance mechanism in line with the Information Technology Act, 2000 (Section 79) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
(See the short plain-language explanation of these two laws at the end of our Terms & Conditions — the same reference applies here.)
If you have a complaint — about a transaction, another user’s conduct, content on the Platform, or anything covered by this Policy — you may reach our Grievance Officer:
● Name: [insert name/designation — e.g. the staff member or department assigned by Tinsukia Commerce College]
● Email: [ ]
● Address: [ ]
We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, in line with the timelines under the IT Rules, 2021. - Contact Us
If you have questions about this Privacy Policy, or wish to access, correct, or delete your information, please reach out through:
● WhatsApp: [9394154477]
● Email: [klixyofficial@klixy.in]
● The Contact section on our homepage - Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above when we do. Continued use of the Platform after changes means you accept the revised policy.