Who operates this platform
klixy is operated by [Company Legal Name], [a company/LLP incorporated under the laws of India / a sole proprietorship — fill in], registered office at [address]. Contact: anandprasadgupta011@gmail.com.
Our role — a marketplace, not a party to your sale
klixy is a technology platform (an “intermediary” under Section 2(1)(w) of the Information Technology Act, 2000, and a “marketplace e-commerce entity” under the Consumer Protection (E-Commerce) Rules, 2020) connecting buyers and sellers. We don’t manufacture, hold, or inspect the authenticity of what sellers list — the contract of sale is between the buyer and the seller directly, not with us. Seller verification we perform checks identity/eligibility documents only; it is not a certification of the quality or genuineness of a seller’s goods or services.
Orders & Payments
All prices are listed in INR. Payment is processed securely via Razorpay at the time of order.
Delivery
Digital services and ready-made projects are delivered as described on each listing. Delivery timelines are estimates, not guarantees.
Refunds
[Edit this: describe your actual refund policy — e.g. refunds available within X days if work hasn’t started, or for technical issues with a ready-made project.]
Seller onboarding fee
Where shown at registration, new sellers pay a one-time Rs.[amount] onboarding charge covering account setup, system integration, and listing verification — an itemised invoice is issued on payment. This charge becomes non-refundable once our verification review of the account has actually begun, not merely on payment. [If you run this platform with the fee toggled off, or waive it for some sellers, remove or adjust this paragraph accordingly.]
Disputes — buyer/seller privity
Any dispute over a specific order (defective item, non-delivery, misrepresentation) is between the buyer and that seller — our role is limited to providing order and verification records if a court, police authority, or consumer forum requires them. This doesn’t affect your right, as a consumer, to raise a complaint about our own platform obligations (e.g. seller-information display) directly with us, or to approach a consumer forum local to where you reside under the Consumer Protection Act, 2019.
Limitation of liability
All contracts formed through this platform are with [Company Legal Name] — no individual director, officer, or founder is personally a party to them, consistent with how an incorporated company or LLP operates. [This protection only holds if the platform is genuinely, properly incorporated — confirm this with a company secretary/CA before relying on it, and do not add language claiming personal immunity beyond what incorporation actually provides; that kind of clause is not enforceable and shouldn’t be relied on.]
Account & consent
Registering requires agreeing to these Terms via a checkbox — we record that acceptance (with a timestamp and a unique Agreement ID) and generate a signed PDF copy for your records, downloadable any time from your dashboard.
Grievance Officer
[Name] · [Designation] · [Email] · [Phone] — complaints are acknowledged within 48 hours and resolved within one month.
Contact
For order issues, contact anandprasadgupta011@gmail.com or via WhatsApp.